Lenovo Onsite Support (Add-On) - 5 Year - Warranty

Lenovo Onsite Support (Add-On) - 5 Year - Warranty

Lenovo Group Limited
5WS0V07051
Price: $ 295.00
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Product Overview
  • On-site
  • Maintenance
  • Parts & Labor
  • Physical

5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

ManufacturerLenovo Group Limited
Manufacturer Part Number5WS0V07051
Manufacturer Website Addresshttp://www.lenovo.com/us/en/
Brand NameLenovo
Service NameOnsite Support (Add-On)
Marketing Information

5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

Product TypeWarranty
Service Main TypeMaintenance
Service Sub TypePhysical
Provided SupportParts Replacement
Provided SupportRepair
Service LocationOn-site
Service Duration5 Year
Service CharacteristicParts & Labor
General Information
ManufacturerLenovo Group Limited
Manufacturer Part Number5WS0V07051
Manufacturer Website Addresshttp://www.lenovo.com/us/en/
Brand NameLenovo
Service NameOnsite Support (Add-On)
Marketing Information

5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service Sub TypePhysical
Service CharacteristicParts & Labor
Provided SupportRepair
Provided SupportParts Replacement
Service LocationOn-site
Service Duration5 Year
Product SupportedLenovo ThinkPad P1 20MD, 20ME Lenovo ThinkPad P1 (2nd Gen) 20QT, 20QU Lenovo ThinkPad P1 Gen 4 20Y3, 20Y4 Lenovo ThinkPad P1 Gen 5 21DC Lenovo ThinkPad P14s Gen 2 20VX, 20VY, 21A0, 21A1 Lenovo ThinkPad P15 Gen 2 20YQ, 20YR Lenovo ThinkPad P15s Gen 2 20W6, 20W7 Lenovo ThinkPad P15v Gen 2 21A9, 21AA Lenovo ThinkPad P17 Gen 2 20YU, 20YV Lenovo ThinkPad P40 Yoga 20GQ, 20GR Lenovo ThinkPad P43s 20RH, 20RJ Lenovo ThinkPad P50 20EN, 20EQ Lenovo ThinkPad P50s 20FK, 20FL Lenovo ThinkPad P51 20HH, 20HJ, 20MM, 20MN Lenovo ThinkPad P51s 20HB, 20HC, 20JY, 20K0 Lenovo ThinkPad P52 20M9, 20MA Lenovo ThinkPad P52s 20LB, 20LC Lenovo ThinkPad P53 20QN, 20QQ Lenovo ThinkPad P53s 20N6, 20N7 Lenovo ThinkPad P70 20ER, 20ES Lenovo ThinkPad P71 20HK, 20HL Lenovo ThinkPad P72 20MB, 20MC Lenovo ThinkPad P73 20QR, 20QS Lenovo ThinkPad T15g Gen 1 20UR Lenovo ThinkPad T15g Gen 2 20YS, 20YT Lenovo ThinkPad T15p Gen 2 21A8 Lenovo ThinkPad W540 20BG, 20BH Lenovo ThinkPad W541 20EF, 20EG

 
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