HPE Foundation Care - 3 Year - Warranty

HPE Foundation Care - 3 Year - Warranty

Hewlett Packard Enterprise
HC5P9E
Price: $ 586.00
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Product Overview
  • 24 x 7 x 4 Hour
  • On-site
  • Maintenance
  • Labor
  • Electronic, Physical

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberHC5P9E
Manufacturer Website Addresshttp://www.hpe.com
Brand NameHPE
Service NameFoundation Care
Marketing Information

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
Product TypeWarranty
Service Main TypeMaintenance
Service Sub TypeElectronic
Service Sub TypePhysical
Service Description24x7x4 Hour
Provided SupportCollaborative Call Management
Provided SupportRemote Diagnosis
Provided SupportRemote Technical Support
Provided SupportEscalation Support
Provided SupportPhone Support
Provided SupportOnline Support Tools Access
Provided SupportSoftware Support
Provided SupportRepair
Service Response Time- HW Onsite
Service Response Time4 Hour - HW Onsite
Service LocationOn-site
Service Duration3 Year
Service CharacteristicLabor
General Information
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberHC5P9E
Manufacturer Website Addresshttp://www.hpe.com
Brand NameHPE
Service NameFoundation Care
Marketing Information

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service Sub TypePhysical
Service Sub TypeElectronic
Service CharacteristicLabor
Service Description24x7x4 Hour
Provided SupportOnline Support Tools Access
Provided SupportSoftware Support
Provided SupportRemote Diagnosis
Provided SupportPhone Support
Provided SupportCollaborative Call Management
Provided SupportRepair
Provided SupportEscalation Support
Provided SupportRemote Technical Support
Service Response Time4 Hour - HW Onsite
Service LocationOn-site
Service Duration3 Year
Product SupportedHPE ProLiant DL20 Gen10 Server

 
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